Privacy Policy

Last Updated: 21 July 2026

This Privacy Policy explains how LOOPENGINE PHYGITAL PRIVATE LIMITED ("Company", "we", "us", "our") collects, uses, stores, shares, and protects information when you use our mobile application ShoUp ("App") and our informational website ("Site").

By using our App or Site, you agree to the practices described in this Policy.

1. About Us

Company: LOOPENGINE PHYGITAL PRIVATE LIMITED

Brand: ShoUp

Email: [email protected]

Our App and Site are intended to help users discover and interact with services provided through our platform.

The Site is currently informational only and does not require user registration.

2. Information We Collect

We collect only the information necessary to operate, improve, and secure our Services.

Information collected may include:

2.1 Information You Provide

• Contact details (such as phone number or email)
• Basic profile information
• Information submitted during account setup
• Information provided through support requests or feedback

2.2 Transaction or Interaction Information

• Information related to purchases, bookings, or interactions with services offered within the App
• Basic payment-related data required to complete a transaction (actual payment processing is handled by third-party payment partners)

2.3 Automatically Collected Information

We may automatically collect:

• Device information (model, OS version, unique identifiers)
• Log data (IP address, timestamps, basic diagnostic logs)
• App performance, usage analytics, and crash data

2.4 Optional Permissions

Depending on the features you use, the App may request optional permissions such as:

• Location
• Notifications
• Media access

You can enable or disable these permissions at any time through your device settings.

2.5 Location Information

With your permission, ShoUp collects your device location to show nearby activities and events while you use the App.

If you grant "Always" or "Allow all the time" location access, ShoUp also collects your location in the background — including when the App is closed or not in use — to detect when you arrive at or leave venues you have saved, to remind you to check in, and to verify your check-ins. This background location access is used only for these check-in features.

You can disable location access, including background location, at any time through your device settings. Location data is used only to provide these features and is never sold.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Facilitate interactions, transactions, or services within the App
• Provide customer support
• Improve and personalize the App
• Provide location-based features, such as showing nearby activities and events, sending check-in reminders, and verifying check-ins (including in the background when you enable "Always" location access)
• Ensure security, fraud prevention, and safe use of the platform
• Comply with legal or regulatory requirements

We do not sell your personal data.

4. Sharing Your Information

We may share your information only with:

4.1 Service Providers

Third-party providers who help us operate the App, such as:

• Cloud hosting services
• Communication and SMS providers
• Analytics tools
• Payment processors (e.g., Razorpay)

They only receive the minimum information needed for their services.

4.2 Business Partners

If you use features that connect with external vendors or service providers, we may share the information required for those interactions.

4.3 Legal Requirements

We may share information:

• When required by law, court order, or government request
• To protect the rights, safety, or security of users, the Company, or the public

5. Data Storage & Security

We use industry-standard security practices to protect your information, including:

• Encryption
• Secure servers
• Restricted access
• Regular reviews

However, no online system can guarantee 100% security.

6. Data Retention

We retain information only as long as necessary to:

• Operate the App
• Fulfill legal obligations
• Resolve disputes or support investigations

When no longer required, data is deleted or anonymized.

7. Your Rights & Choices

Depending on your region, you may have rights to:

• Access your information
• Correct inaccurate details
• Request deletion
• Withdraw permissions (such as location or notifications)
• Opt out of certain communications
• Request a copy of your data

To exercise rights, contact us at [email protected].

8. Children's Privacy

Our App is not intended for users under the age required by applicable local laws.

We do not knowingly collect information from children.

If you believe we have unknowingly collected such information, contact us for deletion.

9. International Transfers

Your information may be processed or stored in other countries by our service providers.

We ensure reasonable safeguards to protect your information during such transfers.

10. Third-Party Links

The App or Site may include links to third-party websites or services.

We are not responsible for their content or privacy practices.

11. Changes to This Privacy Policy

We may update this Policy from time to time.

Changes will be posted within the App or Site, and the "Last Updated" date will be modified accordingly.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, contact: